Terms and Conditions Agreement

Effective Date: December 17, 2024

This agreement is entered into by and between Rocket Rentals USA LLC (hereinafter referred to as "The Company") and the undersigned customer ("Customer," "you," "your"). By acknowledging these terms and making a reservation with us, you agree to the following terms and conditions related to the rental of scooters, strollers, tables, chairs, and other party rental items such as popcorn machines, cotton candy machines, and similar equipment.

The rental period begins at the time of pickup and/or delivery of the rental items and ends when the items are picked up and/or returned to The Company. The customer is responsible for the rental items for the entire duration of the rental period.

• The rental fee is due at the time of booking unless otherwise specified by The Company or agreed upon between The Company and the customer.
• A deposit may be required at the time of booking to secure your reservation. This deposit will be applied to the total rental fee and is refundable only in accordance with our cancellation policy.
• Additional fees may apply for late returns, damage, cleaning, or failure to return the items.
  

• The rental items are to be used in a careful and responsible manner in accordance with any manufacturer guidelines and instructions provided by The Company.
• The rental items are not to be used for any illegal purpose or outside of their intended use.
• The customer is responsible for ensuring that all users of the rental items are aware of their proper use and safety precautions.
  

• The rental items will be provided in good working condition, clean, and ready for use.
• The customer agrees to inspect the items upon delivery or pickup and report any visible damage or defects immediately.
• The customer agrees to return the rental items in the same condition as they were provided, except for normal wear and tear.
  

• Damage: If the rental items are returned in a damaged condition (e.g., broken, punctured, scratched, stained, etc.), the customer will be charged the full cost of repairing or replacing the item, as determined by The Company.
• Loss or Theft: If the rental items are lost, stolen, or irreparably damaged, the customer will be responsible for the full replacement cost of the items, as determined by The Company.
• Replacement Costs: The Company reserves the right to charge the customer’s provided payment method for the full replacement value of any lost or damaged items, including but not limited to administrative, cleaning, or repair fees.
  

• The rental items must be returned by the agreed-upon date and time. Late returns will be charged at the daily cost of the original rental agreement or until the daily charge reaches the replacement cost of the item(s).
• If the items are not returned within seven days of the agreed-upon return date, The Company reserves the right to charge the full replacement cost for each item that is not returned.
  

• The customer is responsible for ensuring that the rental items are returned clean and in working order.
• If the items are returned in a state that requires excessive cleaning, the customer will be charged an additional cleaning fee of $25.00 or 10% of the rental order, whichever is greater.
• If any damage is caused to the items as a result of improper use, neglect, or misuse, the customer will be responsible for the repair or replacement cost.
  

• Cancellations made 48 hours before the rental date and time are eligible for a full refund of any deposit paid.
• Cancellations made less than 48 hours before the rental date may incur a cancellation fee of 10% of the total rental cost.
• No refund will be given if the items are not returned within the rental period, even if the customer does not use the items.

The customer agrees to indemnify and hold harmless The Company, its employees, agents, and affiliates from all claims, damages, liabilities, and expenses arising out of or in connection with the use, rental, or possession of the rental items.

• The Company will not be held liable for any injury, damage, or loss caused by the use of the rental items, except where such injury, damage, or loss is caused by The Company’s negligence or willful misconduct.
• The Company’s liability will be limited to the rental fee paid by the customer for the affected rental items.
  

The Company reserves the right to inspect and retrieve the rental items at any time during the rental period, should it deem necessary.

The Company shall not be liable for failure to perform any obligation under this agreement if such failure is caused by events beyond The Company’s reasonable control, including but not limited to natural disasters, labor disputes, or government restrictions.

• This agreement will be governed by and construed in accordance with the laws of Florida, United States of America.
• Any disputes arising under this agreement will be resolved through mediation and/or arbitration in the location of Osceola County, Florida.

By signing below or confirming a reservation, the customer acknowledges that they have read, understood, and agree to the terms and conditions outlined in this agreement.



For questions or concerns, please contact Rocket Rentals USA LLC at:

Email: support@rocketrentalsusa.com

Telephone Number: 407-818-1289

Mailing Address:

Rocket Rentals USA LLC

9027 Westside Hills Drive

Davenport, Florida 33896